Showing posts with label Social Media. Show all posts
Showing posts with label Social Media. Show all posts

Monday, January 18, 2010

Focus Fail: Confessions From the Distracted

As a former journalism student, I'm embarrassed to even admit to this--I'm horrible at reading the news.

Growing up, I remember watching cartoons and eating my breakfast on the weekends while my parents sat at the kitchen table with our local newspaper spread out in front of them. If they weren't able to read it in the morning, as they often didn't during the week because getting two children ready for school while trying to get to work on time was time-consuming enough, they always made the effort in the evening.

Now both retired, they still sit every morning, reading each news article, discussing them amongst themselves. I noticed while I was visiting them for the holidays how different their habits of absorbing the news are from my own.

I always thought that one day, when I was old(er), I'd be doing the same exact thing because sitting down and reading the news is an adult thing to do. Well, now in my mid-20s, I say with reluctance, that I'm a legitimate adult but I sure don't have the focus that my parents seem to have.

Given I studied journalism during my undergraduate days at Northeastern, I understand the importance of the news and knowing what is going on around you but as the industry has shifted from print to digital, how I receive the news has also affected how I absorb the news.

Let's just say, I'm a bit distracted. And I'd be willing to bet that the rest of my generation may be experiencing some of the same struggles.

I became remotely aware of it within the last couple of months. Specifically, when I was reading an article about Sudan on the New York Times Web site and my eyes happened to stray away from the text to catch a teaser about traditional food for Rosh Hashanah (I'm a bit of a food enthusiast). I immediately clicked on the link to that article and soon forgot about Sudan.

Because the digital age of online journalism and social media offer so many options for obtaining news, I tend to feel a bit of information overload. Web pages are riddled with advertisements and links galore tempting readers with instant gratification for anything that grabs their attention. I never seem to have enough will power to resist those temptations and just finish the article I originally started reading.

In other instances, I have been in the middle of reading an article online, only to become distracted by another thought that I instantly feel the need to exlpore by searching on Google. Instant gratification at its best yet again.

It is not to say that the interest is not there--it is, unfortunately, a short attention span that seems to be the culprit. Information is coming at us in all directions and for me, the news has become a mish-mosh of scattered headlines that give me just enough information to have a general idea of what is going on in the world. My main source of news is through the Internet, whether it is browsing headlines on different news sites or through random items posted on Facebook and I can't help but wonder if my abundant sources for information have left me over-saturated, dwindling my patience for in-depth news.

I find this disheartening, considering my previous studies and my current studies in global and international affairs but I figure the first step to overcoming such obstacles is confronting them.

I've managed to stay informed on current events despite my failure to focus--just not to the extent that I should. So as the new year has come upon us, I guess if I had to make any type of resolution, it would be to train myself to be a bit more patient and shift away from my current distracted mentality.

Perhaps I'll take a note or two from my parents.

Wednesday, December 2, 2009

With Blogging Comes Responsibility: New FTC Advertising Guidelines

Yes, it's been a while. Over three months since I've written anything--although it's not to say I haven't thought of things to discuss. Let's just say I've been slow to act. Between moving into a new apartment during that dreaded September 1 time frame, starting grad school, working full time and yes, I admit, a sheer sense of laziness at times, this endeavor has taken a minor back seat. But I've decided to dive back in, so to my two loyal followers (thanks, mom and dad), sorry for the delay.

Back when I was just "thinking" of topics to potentially discuss, I stumbled across this article from the BBC in October about the tenth anniversary of Blogger which chronicled its evolution from a tool to aid in-house communication to a "personal printing press" for the masses. Interestingly enough, the Boston Globe recently explored how bloggers are now being mandated by the Federal Trade Commission to disclose to readers the acceptance of any free products or payment they've received for writing about an item. As blogs have progressed from their humble beginnings, it appears they may just need to start obliging to some journalistic standards. (The new guidelines also apply to endorsements by celebrities and those on Twitter.)

This has rubbed some bloggers the wrong way, according to the Boston Globe:

Fueling the controversy over the guidelines is the fact that mainstream media such as newspapers and magazines are exempt. Some bloggers are offended by what they perceive as an attack on their ethics. Others acknowledge the problem but chalk it up to a few bad apples.

A whole new can of worms has been opened--especially in terms of defining the role of blogs in journalism. It's clear that blogging has squirmed its way into a respected form of media in many senses and, in other ways, it still remains a tool that has steered clear of journalistic norms and ethics, maintaining its free-spirited, anything goes vibe.

But if you're looking to be heralded as a respectful contributor to media, don't you need to be held up to some respectable standards? It comes with the territory.

And no, this is not an attack on bloggers' ethics. It is exactly the opposite. It is that idea of transparency for consumers which lets them know you have nothing to hide. This is a way of upholding ethics.

During some of my intern days at a consumer public relations agency, we did blogger outreach with some of our products and for the most part, writers made it a point to disclose that the products were given to them to be reviewed and as consumers, shouldn't we all be expecting that? It's not to say that every free product received by bloggers has received rave reviews, but ethically speaking, the danger is there for that to happen if there is a lack of transparency.

This is why media outlets have Codes of Ethics. The New York Times Code of Ethics states:

Staff members and those on assignment for us may not accept anything that could be construed as a payment for favorable coverage or for avoiding unfavorable coverage. They may not accept gifts, tickets, discounts, reimbursements or other benefits from individuals or organizations covered (or likely to be covered) by their newsroom. Gifts should be returned with a polite explanation; perishable gifts may instead be given to charity, also with a note to the donor. In either case the objective of the note is, in all politeness, to discourage future gifts.

PBS' Guidelines states:

Audiences must be able to trust the information in our programs, but that trust could be jeopardized by the appearance of commercialism. At one extreme would be a perception that the program was created primarily to sell the funders' productions and services. Thus, a producer must avoid any arrangement in which an entity is paying for placement of its product or service in the program. If a producer needs to use products associated with the content of the program in the course of making the program, best practice is to cover the names of those products, but if that is not feasible, then the funders products can be used so long as they are treated no better or worse than other brands. The use of particular products in a program to demonstrate a point is an editorial decision. If products are donated, proper recognition belongs in the credits. Nothing in this rule would prevent the appearance of products in the course of reporting a story about the products themselves, nor would it violate the rule if the product appeared naturally in the course of shooting a location.

Why should bloggers be faced with anything different? Why wouldn't they want these types of guidelines if they want to be taken seriously? This is of course one of the fundamental issues of blogging--a lack of a code of ethics.

But the paradox is that blogs don't have a code of ethics because it is in many ways impossible. While anyone can start a blog, the same ease is not permitted in establishing a media company. Magazines and newspapers are exempt from the new guidelines but they are held accountable through their companies by their code of ethics. This is not a viable set up for the online world of bloggers, where the majority have no one or nothing to hold them accountable. Thus another fundamental issue: how do you enforce such guidelines on the black hole that is the Internet?

That's grounds for a whole new discussion!

Nonetheless, the new FTC guidelines are at least a step in the right direction. Yes, there will be some gray areas that need clarification but you need to start somewhere, right?

Sunday, May 17, 2009

Leveraging Social Media for Fundraising

Social media has played a critical role in keeping us all connected--whether it is the real-time status updates we receive on Facebook or the continuous buzz generated by user comments on blogs. That connectivity has also jumped to the nonprofit world, where fundraising is undergoing a transformation.

Social networking sites have morphed beyond just keeping people informed about who broke up with who and have tried to adopt more socially conscious applications such as Facebook Causes. But, there is an important to question to ask--does this work? The Associated Press recently considered the effect of social media on nonprofits:

With millions of users worldwide, the sites would seem fertile ground for fundraising experiments — especially ones where users aren't asked to make direct contributions.

But it's far from certain that social networking will prove as effective as more traditional fundraising methods such as direct mail, telephone solicitation and even e-mails to past donors.

One hurdle to overcome is the sheer deluge of information online.

It is true that there is an abundance of irrelevant information brought forth by these sites (If I receive one more invitation to guess my own date of death or one more notification that someone threw a rubber chicken at me on Facebook, I might just poke my eye out!) but for the sake of argument, this is the type of awareness and publicity that can be extremely helpful to organizations.

Already working on tight budgets, nonprofits need publicity which can come at a costly price. In tough economies--such as the one we're in right now--the first thing to be cut back on or cut out completely is the communication, public relations and marketing efforts, which seems a bit counterproductive. If people are not aware of what you're organization is doing, or better yet, that your organization even exists, then how are you to maintain donors or bring in prospective ones?

Enter in social media--a.k.a free publicity.

So, while it is perhaps over zealous to say that social networking sites are going to completely revolutionize fundraising and bring in droves of donors, it is accurate to say that it will strongly influence fundraising.

It is an easy route for organizations to take advantage of but it is necessary to understand what social media tools work best for each individual cause. A critical question is who is your donor audience and where are they most likely to spend their time online?

Awareness is the key factor to bring in money. The more exposure given, the more likely people will be aware of the cause. It is just a matter of being strategic and smart about it, which is another obstacle for nonprofits as they are tight on human capacity and it takes time and research to understand these tools.

Here are some other recent articles that explore social media's effects on fundraising:

Media Shift:
How Charities Harness Social Media to Raise Awareness, Money


New York Times:
Charities Reap Benefits of Contests on Internet

Sunday, May 3, 2009

The Case for Blogging

On more than one occasion I have had the discussion with my brother-in-law and a couple of other family members about the point of blogging. Some of them don't see it.

I guess you could easily figure that I do.

I know I just posted about how sad I'll be if the Boston Globe ceases its print edition, and I will be, but I also think it's important to acknowledge the significant effects blogging has had on journalism.

While my brother-in-law argued that there are too many blogs out there serving as empty ramblings from people with nothing better to do (I'm paraphrasing here), I had to make the case that there are many that have made an important contribution to the industry as they have uncovered stories that the mainstream media has managed to overlook.

So maybe he's right--there are millions of bloggers out there who may use this platform as a means to sound off on anything and everything in which one might argue, who cares? But I still say more power to them...it's not hurting anyone. It might not be contributing to anything in the larger sense but it's harmless.

It's the bigger picture that counts. Blogs have made a huge impact on how people absorb the news and how news is broken. Back in 2007, TechNewsWorld provided a roundup of the top ten news stories brought to the forefront by bloggers. The firing of U.S. prosecuters by U.S. Attorney General Alberto Gonzales, the Monica Lewinsky scandal and the Dan Rather scandal in which he aired a false report on "60 Minutes" that supposedly provided valuable information about former President Bush's time in the Texas Air National Guard during Vietnam were all brought to light by bloggers. I'd say that's a pretty significant impact they've made.

Recently, Marcy Wheeler from emptywheel helped break the story about the use of waterboarding by CIA interrogators on prisoners from Al Qaeda. She also had a role in liveblogging for the Lewis Libby Jr. trial. Apparently, Wheeler has had a tough time getting funding from major donors to help her put her investigative journalism skills to use, according to firedoglake. In response, a campaign has been started to raise $150,000 to support Marcy, another investigative blogger to work with her, and a researcher to help them. In less than two weeks since the post about her predicament was written, $63,000 dollars have been raised so far. The great part is, all of the donations have come directly from readers. It says something that readers recognize the impact that bloggers can have.

In addition, it's the analysis and dialogue that blogs generate that make them a valuable asset to the industry. A post on MediaShift summarized this concept well:
The blog has emerged as a powerful platform for journalists to provide context, analysis and interpretation, often including behind-the-scenes information that does not fit into the structure of a traditional news story. It has also provided journalists with a way to communicate with readers in a more conversational and informal tone, rather than in an abstract voice of authority.
All of this is important in journalism as it keeps the conversation flowing and guides journalists to be better reporters and investigators. By inviting readers to join in on the discussion, as blogs have a knack for doing, journalists help expand their reach for sources and information and often find that readers are willing and happy to be a part of something.

Blogs have continued to create that element of dialogue among those that I mentioned earlier whose main purpose is not to contribute to journalism. It still creates a sense of community among people, whether they've started a blog on vegan cooking or hunting or fashion and celebrity gossip or whatever else people feel the need to discuss. When it comes down to it, that can be valuable too as it promotes writing, thinking, creativity and a marketplace for ideas that people can share.

So while some may ask what's the point, there really doesn't need to be this cosmic, world-changing movement for every blog. What matters is that there will be some that do make a drastic impact and others that just keep the conversation going. With that in mind, where's the harm in that?

Sunday, April 26, 2009

SickCity

The explosion in popularity for Twitter has allowed everyone to stay in tune with each other through the bountiful amounts of "tweets" but it is apparently being used for another type of tracking: people's illnesses.

SickCity specializes in "realtime disease detection for your city from messages on Twitter (and soon Facebook)." The site scans for messages about being sick ranging from a simple sore throat to the worst of the flu and allows users to track by city and illness.

Webware's Josh Lowensohn reported about this and also mentioned Google's attempt at tracking the spread of the common cold. Google's tracking depends on people's searches on Google.com along with historic data from the Centers for Disease Control and Prevention. SickCity's data is provided in realtime and has the ability to drill down by city. Lowensohn commented that the combination of both Twitter's users and the results from Google could have some potential in the future.

This approach made me think of the potential it could have in tracking illnesses around the world in impoverished countries. Could international aid organizations use tools like this to collect data and track the spread of certain diseases? Granted, the technology is new and in the development stages but it may have the possibility to be utilized by the health and international aid sectors. It would have to be adapted from just people "tweeting" about a sore throat or a runny nose to a more defined system but given the flexibility and innovation of technology, it's not a far-fetched idea.

Friday, March 20, 2009

Update: Beyond Good Intentions

Shortly after my previous post about Beyond Good Intentions, founder Tori Hogan responded to the email I had sent to her with some more detailed answers. I thought it would be best to share a little bit of what she wrote.

Hogan first came up with the idea after her frustrations with her own work in international aid made her realize that she either had to quit or find ways to improve the system. While Beyond Good Intentions was originally meant to be a book, she notes that circumstances, including a run in with Al Gore who stressed the importance of reaching out to an audience visually, led her to turn to film instead.

This is an important understanding as the world becomes more visual and interactive. Social media and the Internet have made it almost a necessity for companies, organizations and even media outlets to engage their audience beyond simple text and Web pages. Don't get me wrong--the written word will always be of great significance (I wouldn't have been a journalism major if I didn't truly believe this) but when it comes to really getting a message across visual aids have the tendency to be much more compelling. Especially in regards to international conflicts and issues that need world attention. I can read about a child in Sudan who has been orphaned and living in a refugee camp and think, "How awful!" but seeing it first hand tugs at the heartstrings with a bit more vigor.

Film also works as a better medium for this type of project because it really gets the dialogue going by seeing and hearing individuals talk about their approaches in different episodes. Reading this in one lump sum, while extremely interesting and valuable, just might not get the conversation flowing as easily.

Hogan had even originally intended to make the film feature-length but changed her mind:
Originally the film was going to be feature-length. But I began to realize that to make an impact, I needed young people to be watching it. I wanted to get a dialogue about aid started among the rising generation of changemakers and we decided that short formate on-line "episodes" would be a much more effective way to reach them.

Again, delivering the issue all at once might be effective, but it might not be the most effective method of starting a dialogue.

Hogan told me via email that the episodes will also be available via YouTube and that she is open to embracing outlets beyond the organization's Web site. She did not mention if anything is currently in the works or of any outlets she'd like to reach out to. Regardless, spreading the project will be a better route to go in order to reach maximum impact.

Sunday, August 3, 2008

Feeling the Vibe

While perusing through the latest non-profit news at work, I noticed a lot of buzz around a new social media platform known as SocialVibe. The idea behind this site is to allow users to select a cause, choose a sponsor and then post your badge to different networking sites such as Facebook, MySpace or your personal blog. The more active you are on SocialVibe and on social networking sites in general, the more points you can earn, which translates into monetary donations for your cause. Money is collected from the brand sponsors and everything from uploading pictures to your SocialVibe profile to inviting friends to join can help you earn points.


The concept builds on other sites such as Free Rice or the Hunger Site where the simple act of clicking a mouse can earn money or food to be donated to those in need. Just like SocialVibe these sites also depend on sponsors for their money, making it a win-win situation for all sides. Charities get more donations and further their impact, companies get their name attached to a good cause and people can become involved in an easy and inter-connected manner.

SocialVibe recently reached a milestone by raising $100,000 in donations for charity within six months of its public launch this past February. I'd say that's not too shabby and another testament to how non-profits can be strengthened through the use of social media.

My cause for now is Peace & Human Rights, as you'll be able to see from the widget posted on my sidebar. Perhaps I'll change it at some point to gain exposure for another cause, which leads me to one complaint about SocialVibe. You can only have one cause at a time. I'd like to earn points/money for a couple of different causes. This wasn't addressed in the site's FAQ but you can have up to two sponsors.

I guess I can't complain too much since, in the end, I'm trying to do my part.

Tuesday, June 24, 2008

Getting Active the DigiActive Way

My attention was recently drawn to a new site (well, it launched in February so I'm a little behind, but better late than never) known as DigiActive. The site's co-founder, Amine, described it to me as an organization that "seeks to promote and explain the digital tools of social change so activists can use them effectively."

What I really like about it is the different types of information it provides. DigiActive combines a substantial helping of human rights campaigns and issues along with guides, tools and examples on how social media is being used for human rights. So a bit of education with a bit of "can-do" attitude makes it a great resource for people interested in getting involved in social change or those who are already knee-deep in it.

It even has an introduction video to digital activism which includes commentary from some of the major sites involved in human rights including Global Voices Online, Ushahidi and FrontlineSMS. It's not the most thrilling of videos but does give some good advice on how to get started with Daudi Were (blogger for mentalacrobatics.com and Ushahidi) noting that it really comes down to basic journalism: grabbing a notepad and a pen and writing what you see.

Check it out:



The feature that stands out the most to me is its Activist Map which makes finding different campaigns easy, interactive and fun. With about a dozen different campaigns, the map gives a snapshot of information about the issues each one covers. Hopefully, as the site expands, it will include even more campaigns.


The other great aspect is that DigiActive is extremely eager for user participation (which makes sense given that social media depends on it) and encourages people in a variety of ways including an email list, writing for the site or adding their cause to the Activist Map among others.

So, whether you're interested in just trying to learn a little more about what's going on in the world or whether you want to take the extra step in getting involved, DigiActive is a good way to get going.

Wednesday, April 23, 2008

World is Witness

The delay in my posting has been due to finals and projects...but I'm proud to say, I'm officially done with college! I'm attempting to keep this blog up and running but we'll see how that goes once I find a job and get sucked into the world of being a full-time adult.

For the time being, I'd love to point your attention to a new site, or "geoblog" as its being called, by the United States Holocaust Museum. World is Witness launched on April 4, so I'm a little late (the whole finishing college thing got in the way) and it is the second major collaboration with Google Earth to document crimes agaist humanity.

The first was its Crisis in Darfur Map, (I'll be posting my final paper from my Reinventing the News class which focused on the topic, on this blog) which solely focused on the genocide in Darfur.

It's a great awareness tool and it paved the way for World is Witness, which more broadly focuses on numerous human rights issues around the world. It's called a "geoblog" because of the combination of blogging and Google Earth--while you can view the blog posts on a layer of Google Earth, you can also view the mapping aspects of Google Earth on the blog. So, there's multiple platforms to access the site through.

The first posts are from recents visits to the Democratic Republic of the Congo and Rwanda and provide a glimpse into the 1994 genocide. It also, like Crisis in Darfur, provides multimedia including pictures, testimonies and videos for an interactive learning experience.

Monday, April 14, 2008

iConflict: A Growing Concept


Using social media has helped pave the way for citizen journalists to report news to the rest of the world and shed light on human rights issues. That's why I was happy to see a site like iConflict, which enables users to connect, discuss and share news on international conflicts and crises.

Launched in March, it relies on citizen journalists to upload news stories from the mainstream media as well as their own stories, including their own images, videos and experiences. The site divides conflicts into areas, known as "hot spots," and includes Sudan, Zimbabwe, Israel and Afghanistan among others. There is also a blog reporting on different issues around the world.

What is appealing about iConflict, is the combination of journalism--specifically citizen journalism--and the focus on international crises. It's a great way to spread awareness and get a diaglogue rolling on important issues that are occurring around the world.

iConflict has a great concept but has a long way to go in making this an effective awareness tool. As of now, there are only about three or four active members posting stories, and they appear to be from the mainstream media instead of a combination of both mainstream and citizen journalism. A "thumbs-up/thumbs down" icon appears next to each story but it is unclear what the criteria is for rating stories or how other members are rating them. The site would also benefit from categorizing the "hot spots" by conflict along with by region.

But iConflict is still in its infancy given that it was launched less than a month ago and has the potential to fix all of these kinks. In a blog post about the site's launch, other features are promised in the future:

Originally produced video newscasts from our offices in New York and Washington, DC that will be syndicated on itunes and youtube, online discussion and commentary on user submitted news stories, interactive data mashups on countries in conflict, applications on external social networking sites, and other innovations

Should iConflict implement these features, it really does have the potential to become a great site for people to come together and discuss the issues in the world. What would be exciting to see is it expand on a global level with people contributing their experiences from all over. Think about the current election turmoil in both Kenya and Zimbabwe. Although news stories on these issues are uploaded onto the site, it would be much more enriching to hear reporting from citizens who are actually experiencing the events as they happen.

Even with the long way it has to go, iConflict is a great concept that if done correctly will be an asset to both journalism and human rights.

Friday, April 11, 2008

Ushahidi

As promised in my previous post, I want to take a look at the site Ushahidi, which allows citizens in Kenya to report acts of violence during the post-election times.

First, an apology for the lack of posts. The end of the semester always results in an overload of assignments so I have been busy tending to tests, papers and projects. I have many more posts in mind, but have had little time to write them!

As many are aware, Kenya has been experiencing a bit of turmoil since their presidential elections in December 2007. The dispute began after charges that the election had been rigged by the current president, Mwai Kibaki. After learning that Kibaki won the election, riots, resulting in the death of more than 1,000 Kenyans, erupted.

In response to the violence, Ushahidi was established and it is unique in the sense that it relies on citizens to shed light on the chaos via email and SMS reports. What I like about this site is how in-depth it is. Along with the map on the main page, which allows users to sort through the different categories such as looting, rape, deaths, riots, etc. there is an interactive timeline of events. It really gives the viewer a clear sense of how the conflict panned out. It's evident that the bulk of violence occured in the first couple of months directly after the election, but there still is tension in the country with the latest report on the timeline stating, "Anxiety Increases in IDP Camps As Supplies Dwindle" on April 7. Each incident is researched for verification by local Kenyan NGOs. The site's blog also offers thorough coverage of the conflict along with the numerous efforts by people and organizations to help.

Another interesting aspect is how quickly the site was created. Within two-weeks of the rioting, Ushahidi came into existence, which has allowed the site to be so in-depth so early on in the conflict. Other maps chronicling violence usually post information after the fact, such as Google Earth's Crisis in Darfur map.

Although Kibaki and his contender, Raila Odinga agreed to share power in February, there has been a power-struggle for both parties in establishing a coalition cabinet. Odinga suspended talks with Kibaki this past Tuesday, calling for a cabinet equally sharing posts among the two parties and thus leaving Kenya without a clear end to the dispute.

Friday, April 4, 2008

Still Feeling the Chill of the Cold War In a New Media World

Given the recent focus on human rights in such areas as Tibet and Kenya, I thought I'd share this excerpt from an article in Oxford Analytica, which was posted on Forbes' Web site. Unfortunately, to see the entire report, you have to register and pay but regardless, the short excerpt gets the main point across: ethnic conflict is an increasing problem.

The article then provides a brief summary of the three most recent ethnic conflicts--Tibet, Kenya and Kosovo.

It's something that I never gave too much thought to simply because in my lifetime it's always been around. But as I read that ethnic conflict has dramatically increased since the end of the Cold War when previously it was social class that played a major role in dividing citizens, it made me think a little more.

I looked into the history of the matter and came across this report analyzing conflict in Africa. It's not a quick read so I can't say that I read into it completely but I skimmed and got the gist of it:

The notorious genocide and ethnic cleansing in Rwanda and to some extent Burundi, civil wars in Liberia Sierra Leone, the Democratic Republic of Congo, Sudan, Coˆ te d’Ivoire and Somalia, minority uprisings in Nigeria, and separatist agitation in Cameroon and Senegal, represent reference points of the turbulence in the African continent. In addition, conflicts of varying magnitudes, mostly local but no less state-threatening have ravaged many other countries including Ghana, Zambia and Benin which were regarded for a long time as peaceful and less prone to deadly conflicts. Although the conflicts generally have deep historical roots that date back to the colonial and even pre-colonial periods, they became more prevalent and destructive in the post-Cold War period.


I was also able to dig up this article form the New York Times in 1993 examining the increase of refugees around the world after the collapse of the Soviet Union. Considering the 15-year difference between the articles its clear that the situation is lacking in improvement.

But what is interesting and extremely encouraging is the role that new media is playing to help citizens spring into action--especially the conflict in Kenya. The country, which has suffered turmoil after its recent presidential election in December 2007, has made a big scene within the African blogosphere which was recently covered by MediaShift.

An online community worthy of noting is Ushahidi which allows citizens to share acts of violence they witness via SMS or e-mail reports as it is happening. The fascinating part to this is how quickly the site was established considering the unrest in Kenya began at the end of December 2007. It was up and running by Jan 9. More on Ushahidi will be touched upon in another upcoming post.

Ushahidi is not the only site that was able to come together in such a short period of time. MediaShift notes other sites like Mashada and Kenyan Pundit had created methods such as hotlines and Google mashups, respectively, to document the violence.

While Kenya was one of the first African countries to create an online community, other countries have been jumping on the bandwagon:

I remember when I started blogging in June 2004 the number of African bloggers was quite small and most were in the Diaspora. There was also a substantial number of Westerners blogging on Africa. I used to have Darfur and DRC categories because there was hardly Africans writing on these at the time. Now I hardly write about either as there are so many Sudanese and Congolese bloggers who are far more knowledgeable than I am.

Interestingly it was around the time of the 2006 elections that I began to notice Congolese bloggers. There are now active blogging communities across languages — French, Portuguese, Arabic and Swahili — and across countries and regions. Nonetheless three countries dominate the blogosphere, South Africa* (see below), Kenya and Nigeria, and there is a tendency for bloggers to remain within their linguistic and geographical communities.

As online communities such as the ones in Kenya continue to spring up and rely on citizens to uncover conflict as it happens, it will hopefully be easier to combat violence. Perhaps it can even lead to action before unrest unfolds.

Thursday, March 20, 2008

Tackling Technology the Non-Profit Way

*Mid-term Paper

In Nigeria, teenagers are learning about sex through cell phones--and it could be saving lives.

"Can the early signs of HIV show within a week of infection?” is one of the tens of thousands of anonymous SMS, or text, messages that have been sent in to the Learning about Living program, which is designed to spread education about sexuality and HIV/AIDS prevention. By providing answers to the questions teenagers would normally feel embarrassed or shy about through mobile phones, e-mail and a toll-free phone number, all at no cost, this program aims to educate teenagers through this mobile connection.

Projects such as this are becoming more prevalent around the world, as the use of mobile phones has jumped from 1 billion in 2005 to 3.5 billion currently. In 2005, Katrin Verclas saw an opportunity within the surge of mobile connectivity and helped create a hub of information to further connect non-profit and non-governmental organizations.

Enter
Mobile Active, a global community for people who are using mobile technology for social change. As co-founder and coordinator, Verclas runs the Web site, manages its blog and helps plan conferences about the use of cell phones for social change. Learning about Living is one of the site’s featured programs.

“Mobile Active decreases the learning curve to inspire, to think creatively, provide resources and how-tos and break down those disciplinary fields,” she said.

Verclas, who is from Amherst, Mass. has been in the non-profit technology field for ten years and has a variety of different experience. Along with Mobile Active, she serves on the board of directors of the Nonprofit Technology Network (NTEN), a membership organization of non-profit technology professionals focused on connecting non-profits with each other and educating them on the use of technology. She has a background in IT management, IT in social change organizations and in philanthropy and has led several non-profit organizations. Currently, she’s working on a publication exploring mobile use in civil society with the UN Foundation and Vodafone Foundation Group. In addition, Verclas works as an independent consultant, working with non-profit organizations and foundations.

She has her hands full but has still managed to create this global community, depending on a variety of social media tools to keep it thriving. This is a feat that some non-profits have embraced wholeheartedly while others have struggled due to lack of resources.

Regardless, there is no denying that social media has played a major role in how nonprofits and social activists get their word out. According to a recent survey conducted by Eric Mattson and Nora Barnes at the University of Massachusetts, Dartmouth, 75 percent of America’s largest charities were using some form of social media and 46 percent reported that social media is an important aspect to their fundraising strategy.

The study’s results were removed from the Internet as the link leading to the survey, which was posted on several Web sites, report that the file can not be found. However, numerous discussions about the results were found in Computerworld, a trade publication focusing on IT management for medium-to-large companies, Small Dots, a nonprofit technology blog by Beth Dunn and Global Neighbourhoods, a blog focused on how social media affects business and culture written by Shel Israel.

In an interview with Israel, Barnes noted the most popular form of social media for these charities is blogging. For Verclas, this is what keeps Mobile Active going as she looks for different advocacy campaigns using mobile phones while also depending on the site’s 3,000 registered users to pass along their own stories to be included in the blog. The site is starting to implement more types of social media tools including Google Video, YouTube, social networking sites such as Facebook and its own wiki.

“A volunteer network is hard to maintain,” she said comparing it to the art of plate spinning seen in the circus. “It feels like you have to keep spinning the more plates and channels you have. Partly because we’re not funded, it gets a little hard.

This is precisely the problem that smaller non-profits such as Mobile Active face. Small budgets and small staffs create a limited amount of resources as well as a disconnection with the technology.

“Most non-profit staffs aren’t as tech-advanced as the audiences they’re trying to reach are,” said Dunn, who is also director of communications for the Arts Foundation of Cape Cod. “There’s a resistance in the staff to use technology because they think their audience doesn’t use the technology.”

Despite being the largest hunger-relief agency in New England and one of the largest food banks in the country, the Greater Boston Food Bank (GBFB) has found its outreach outside of traditional methods to be restricted. Although the organization launched its new Web site in January, it doesn’t have any form of interactivity for its viewers or any plans to make it more interactive

"Here in the non-profit world, we’re lacking in manpower to keep up with that,” said Heather Robb, the organization’s marketing manager.

The GBFB is attempting to take a different approach by using a new local social media Web service known as good2gether.com, which is free for non-profits. Set to launch in April in six markets including Boston, New York and San Francisco, good2gether serves as a platform for non-profits to link their volunteer opportunities and events as well as donation requests alongside related articles on newspaper Web sites. Organizations create their own profile and then it is distributed through good2gether’s Do Good Channels which can reach across Web sites for major media outlets, on corporate intranets, at social networks and on college and university Web sites.

The idea for good2gether came to Greg McHale, the company’s CEO, after Hurricane Katrina. As he was looking on Boston.com for stories related to the storm, he noticed there were no direct links to non-profits that were helping victims. That’s when he figured that providing relevant information, such as volunteer opportunities to help victims of Katrina, right alongside articles talking about the topic could motivate more people to help while helping non-profits leverage free traffic, newspapers drive local content and ad revenue and sponsors deliver their message of commitment to social responsibility.



“It’s an incredible opportunity as you’re reading an article about Katrina, Darfur, cancer and in each one of those stories is an opportunity for you to get involved,” said McHale.

This is what the GBFB hopes good2gether will do for its cause as it is always in need of more volunteers as well as money and food donations. Robb noted that the organization alone doesn’t have the ability to reach out in that capacity but a platform like good2gether is a useful tool to implement.

Another interesting aspect is the effect it could have on newspapers which are trying to get more traffic to their Web sites.

"There’s not a single newspaper in the country that’s not looking to go local,” said McHale. “Newspapers are desperate for local content and this makes their news product more useful.”

Dunn, who recently wrote about good2gether in her blog, sees a lot of promise in a business model like McHale’s and said it is a win-win situation for non-profits.

It seems like it would be foolish not to get involved in it for a non-profit,” she said. “It is an interesting concept to be able to offer people the opportunity to take action right away.”

Just as McHale has found a way to use new media to help non-profits adapt, another non-profit organization has been steadily adjusting in its attempt to shed light on human rights issues. Long before streaming online video was even a twinkle in the eyes of tech-geeks everywhere, Peter Gabriel, singer for the now defunct band Genesis and now a solo musician, understood the power that video can have. In 1992, he launched Witness, an international human rights organization that uses video and online technologies to expose human rights violations.


Using a video advocacy model, Witness provides human rights groups with the technology, equipment and training to create successful video campaigns. It also helps human rights groups devise a strategy to reach out to its targeted audience usually consisting of policy and decision-makers within local governments.

Now, with online videos within everyone’s reach, it made sense for Witness to move its campaign videos online but the organization also saw an opportunity for expansion. Last November Witness, launched The Hub, a global platform for human rights where anyone can upload videos, audio or photos and find ways to connect people to resources, advocacy groups, campaigns and actions. Serving a much broader audience than Witness, the site had 5 million hits within the first two months of launching.

“It’s sort of an acknowledgment of a continuance of our video advocacy model,” said Matisse Bustos Hawkes, communications and outreach coordinator for Witness. “It’s not about being a YouTube model for human rights. It’s to create more open space.”

Bustos Hawkes, like Verclas, has a vast amount of experience in the non-profit field. Based in New York, she has seven years under her belt developing and implementing communications strategies specifically focusing on campaigns led by the use of visual media for social change.

While online video has been used for shallow, pointless causes such as Chris Crocker’s cry for people to leave disheveled pop-star Britney Spears alone, it has the potential to do much more, especially in terms for international coverage.

“When [online] video was up there at first, it was a big deal. The amount of international coverage has diminished since the 2,000s and even the late 90s. It’s opened a window to the world,” said Bustos Hawkes.



Whether an organization is trying to open a window to the world or just shine a little extra light in their corner of the world, blogs are the perfect place for non profits to get a hold on understanding how to use social media, said Dunn. More than a third of the charities in the UMass Dartmouth survey report using blogs and 62 percent of respondents say they are very familiar with it.

But before writing a blog, it’s necessary to start reading them first.

“It’s really important to be a listener first—to be a consumer first of the media,” said Dunn.

She also suggested starting out at Web sites such as the Nonprofit Technology Network (NTEN).

Other considerations, she noted, is for non-profits to not invest in social media as a brand but rather as an individual. For example, people don’t want to see the American Red Cross with a Twitter account; said Dunn. They want to see a person affiliated with the American Red Cross. There’s a level of personal connection needed.

The intimidation of technology can easily overshadow the benefits of using social media tools, especially when a non-profit is pitching them to its board of directors. Dunn suggests focusing more on the objective and outcomes of using such tools instead of the tools themselves. By more clearly identifying how these online instruments can further the cause, it’s more likely that the board of directors will actually get on board with the organization.

Verclas is still busy spinning all of her “plates,” managing the blog and wiki, aggregating content and networking through social media sites such as Facebook, Orkut (a popular site in Brazil) and Twitter. Not to mention she’s currently planning a conference in South Africa.

Not everyone involved in the non-profit sector may have the technology experience Verclas has, but there are plenty of resources to help organizations choose which tools are right for them.

Verclas can be the first to testify that after figuring out what works best, it’s just a matter of balancing them all:

"You have to keep them spinning in order for them to be effective."

Tuesday, March 18, 2008

Won't You Be My Neighbor?

Nowadays there is a strong focus on local content so it makes sense that as circulation and ad revenue decline and foreign and national bureaus all but disappear, newspapers jump on the bandwagon. But it seems communities are coming together and forming their own online forums where news and insights are shared and people are connected.

In class, we heard from Lisa Williams who created the local blog site H2otown and during WBUR's broadcast of its weekly show, Radion Boston, Cape Cod Today was featured. Even Boston has a site--9Neighbors--run by Rick Burnes, co-founder of Faneuil Media.

It's a community-ranked news site where Bostonians can share their pictures, blogs and news all while connecting and making friends. The site even has its own blog where Burnes posts about different projects the site will launch and helpful tips for users.

I particularly liked its newest endeavor, its Pothole Map where users can submit those pesky potholes throughout the city streets which are displayed using Google Maps.

I found some other interesting local information such as the fact that Martin Scorsese will be in East Boston shooting for his new film Ashecliffe. Shooting will be near Sumner Street. How ironic-- I use to live on Sumner Street. There goes my big chance at becoming an extra. I wasn't a fan of living in Eastie but it sure would have made it better if there were some movies being filmed right off my street while I was there!

Projects such as these do have the potential to create some competition for newspapers although I don't see it as a threat. It's an interesting alternative to the smaller issues that won't be covered by newspapers but mean a lot to the community. Take for instance, the deplorable service provided by Comcast (besides my own horror stories, I've heard too many to count from other customers) and the fact that there is virtually no other cable company to choose from throughout most of the city. Even Universal Hub commented on it. Both stories were pulled onto
9Neighbors along with other issues specific to communities throughout the Bean. These are most likely not going to be covered by the mainstream media.

For more pinpointed local coverage and for a little connectivity to those in the community, these sites offer a great way for people to communicate.

Thursday, March 13, 2008

Driving For A Cause

The oppression of women in the Middle East is no secret. So when I stumbled across this BBC article about women's rights activists in Saudi Arabia who posted a video on YouTube to protest against the ban for women to drive cars, I found it to be a testament to the good that video can do.

Although Saudi women are allowed to drive in residential areas, they are not allowed to drive on main highways. The woman in this three minute video defied Saudi law and drove directly onto forbidden territory.

The video was posted to commemorate International Women's Day.

It might not be the most interesting video in the world (and unless you speak Arabic, you can't understand it) but it is a bold move by these women.

It's simple and short but here it is:



As she drove, the BBC reports she said:

Many women in this society are able to drive cars, and many of our male relatives don't mind us driving...I hope that by next year's International Woman's Day, this ban on us will be lifted.

The most recent example of citizen journalism's effect on society is the turmoil in Burma which came to a high point this past fall. The Wall Street Journal covered the peak in citizen journalists in this article. The surge in blogs, pictures and videos and text messages helped bring the civil unrest in Burma to the forefront and helped shed light on the power of citizen journalism.

People can visit Burma's YouTube channel, Burma Digest to view the efforts made by everyday people.

If people in Burma are able to utilize new media in this way, perhaps there is a chance for women in the Middle East to do so as well. In fact, the woman in the video, Wajeha Al Huwaider has had quite the experience challenging the Saudi government.

It's easy to get bogged down in the meaningless amount of videos out there, so I found it refreshing to see something so simple yet so daring posted online. A basic task such as driving on a highway is nothing people in the United States think about but yet this video is garnering coverage from all over.

It's a small but bold reminder on the power that new media is having in the world.

Wednesday, March 12, 2008

The Sequel To My Class Presentation

After I presented in class the other day about the Spokesman Review's Transparent Newsroom (which I also blogged about last month) I came across a blog post from Mark S. Luckie's 10,000 Words which tackles the subject of opening the newsroom to the public. Luckie honed in more specifically on news meetings rather than the S-R's more broad attempt through blogging in addition to broadcasting its news meetings over the web.

The post attests to the exact dilemma as discussed in class: what is the value of doing this? He suggested the same point that I made during class that the value lies in reducing the misconception that we the media are the bad guys. He writes:

We all know there are conspiracy theories abound that reckon "the media" has this agenda or that slant or is trying to sway the public in way or another. In reality, most of us are just nice guys trying to perform a service to the global community. Its sad to say, but a great deal of the public doesn't recognize that.

Luckie's solution to the problem is making meetings open to the public. Clearly this has the potential to cause some problems as he is quick to point out that this is not the answer for every newsroom noting, it could "create more trouble rather than lessen it."

Regardless, the idea here is it's at least something to explore.

Professor Kennedy brought up the valid point in class that opening meetings to the public could present some sticky situations should a sensitive story break. Let's say there's a tip that a governor is involved in a prostitution ring (Oh, wait...that already happened!) But you get my drift. Sensitive information on a story can't always be revealed to the public if journalists are to do their jobs correctly. What if the allegations in a potential story are wrong?

So it's clear that there is some discretion that needs to be taken. Journalists will need to feel out what is for the public's viewing. The danger lies in overcompensating and creating a stiff environment that looks staged. With a few minor adjustments suggested by Luckie (i.e. "tucking in those shirts and cutting down on the in-jokes and swearing") keeping it relaxed and natural can be productive for both the public and the newsroom.

Experimenting is a good way to find out and as noted earlier by Luckie (it deserves repeating), this isn't for every media outlet but it's time to admit that the newsroom is changing.

Saturday, March 1, 2008

Get Blogged

Given our class discussion a couple of weeks ago about how to search blogs, I thought it would be appropriate to point out that the new blog directory, Blogged.com launched earlier this week.

Click here for some coverage from the social networking blog, Mashable.

Our class discussion focused around sites like technorati and Google's Blog Search and the different capabilities to search blog content. Blogged, on the other hand, serves more as a directory where users are allowed to search through different categories to search for blogs that cover specific topics.

I recently used it at work to find blogs that covered a specific topic for a research project for one of my clients and found it to be relatively useful. It provides a nice round-up of a variety of different categories whether users go through the categories provided on the site or use the search tool to type in a customized search. When users click on a blog in a search, the site also lists other blogs that are related to the one they are looking at.

Users also have the ability to create profiles and list the blogs they frequent adding a type of social bookmarking aspect to the site.

Blogs are ranked on an editorial scale based on frequency of updates and the quality of writing, according to an article on Webware. The article also noted the Blogged.com team will replace its ratings with user ratings if they get enough user reviews.

It's a helpful site for finding blogs on specific topics and finding blogs similar to the ones you already read so give it a chance and get blogged.

On a quick note: My posts might be a little sparse within the next week simply because I'm enjoying my last Spring Break before I enter into a world where Spring Break doesn't exist. Given it's my first one in four years since I was always on co-op during the spring semester, I'm going to take advantage of it.

Thursday, February 28, 2008

The Sky is the Limit in the Air Force...Unless You Want to Read a Blog

Wired's blog on National Security, Danger Room, reports that now the Air Force is tightening its restrictions on which blogs its troops can read. This comes recently after my post about how Lt. Gen. William B. Caldwell IV is calling for less restrictions on blogging for soldiers in the Army. Caldwell encourages soldiers to blog and send videos to their friends and family saying in his blog that it has an "overwhelming affect."

Any independent sites with the word "blog" in its web address are blocked and apparently, Air Force officials in the Air Force aren't so happy. Wired reports that one official said the restrictions are "utterly stupid, it makes me want to scream."

Even more disturbing, in my opinion, is the claim by the Air Force that blogs aren't legitimate media outlets. Clearly this is an awful cop-out meant to reinforce its reasons behind the tightened restrictions that blogs shouldn't be read on official time. As one Air Force official against the restrictions pointed out:

I'm certain that by blocking blogs for official use, our airmen will never, ever be able to read them on their own home computers, so we have indeed saved them from a contaminating influence. Sorry, didn't mean to drip sarcasm on your rug.

It's amazing that if blogs aren't considered legit media outlets they're creating such a stir. Blogs are what have the mainstream media shaking in its boots and now, a blogger has won the prestigious George Polk Award. Joshua Micah Marshall of Talking Points Memo was awarded for his coverage of the firing of eight United States attorneys. So, I guess there's no need to take bloggers seriously, right?

Making a statement such as that makes the Air Force look a bit ignorant but it's refreshing to see that a lot of officials are frustrated with the limitations.

The military is touting security issues for keeping a tight leash on soldiers in the Army when it comes to blogging and the Air Force is also on the bandwagon. Of course there are security concerns but blocking every independent site with the word "blog" is not the way to go.

The military's battle over blogs started last year and has continued so it will be interesting to see any developments now that the Air Force is jumping in.

Blogs are making a quite big splash for not being a legitimate media outlet.

Thursday, February 21, 2008

Regaining Trust For a Healthy Relationship

The press has always had a shaky relationship with the public, especially after the Jayson Blair, Stephen Glass and Janet Cooke debacles. Can you really blame the public for losing its faith in American media?

Revisions of codes of ethics such as the New York Times was an attempt to ensure the public that it would never happen again but the mainstream media might need to find new ways to win over the hearts of the public as they turn to alternative ways to find news.

That being said, I'd like to commend the Spokesman Review from Spokane, WA on its efforts. I stumbled across this article on Poynter noting the Review's attempt to lay everything on the table for its readers.

It's called the Transparent Newsroom and consists of blogs, briefings and live webcasts about everything the newspaper is doing. Editor Steve Smith discusses coverage in the blog, News Is a Conversation, notes from daily news meetings are shared, live webcasts of its weekday meetings are streamed on the Web site and discussions from the editorial board are shared along with other blogs giving insight into the inner workings of a newsroom.

Talk about being able to keep a watchful eye. What more could readers ask for? It's a clever way of using new media and driving reader participation as readers are encouraged to give feedback. In fact, managing editor, Gary Graham just introduced a new reader feedback feature on Feb. 15 in addition to his regular commentary on journalism issues. He writes:

More than 30 Spokesman-Review readers have agreed to participate in a little experiment.

Continuing the Spokesman-Review's commitment to transparency and bringing more readers into our daily conversations, I've asked this group to respond to a series of questions about the latest edition of the newspaper. Their comments will help us understand more about reader preferences and reactions.

Each morning, I will email three or four readers of the group a series of questions. After all of my volunteers have had an opportunity to answer questions and critique the paper, I'll recruit a new group.

Our morning news meeting opens with a critique and comments about the paper from various editors, reporters and photographers. This is my attempt to expand that conversation.

Let there be no mistake about this. It is not a scientific method of reader research. I'll not pretend otherwise.


This direct approach is perhaps the best way to rebuild the relationship between the mainstream media and the public. Sure, peering in on the latest news meeting might not be the most exhilarating part of someone's day but the option is there for those who are concerned about the media.

From another perspective, this could be helpful in a different way. To piggyback on Professor Kennedy's discussion about how journalists need to be more open, the Review's Transparent Newsroom is a great way to do this.

Normally, journalists hoard their ideas (I'm guilty as charged myself) for fear of someone else running off with it but by throwing it out there on the Internet, we may be able to improve that story and make it even better than it would have been if we hadn't been so greedy. This can even be a result of posting those news meetings for everyone to see. Readers can suggest ideas, propose sources and help build a better story. Readers want to be heard and want to participate...this is what has led to citizen journalism.

Poynter's Mallary Jean Tenore suggests this could be a possible downside noting:

The downside to being so transparent is that the paper opens itself up to criticism from the industry, and it becomes easier for newsroom competitors to see what the paper is up to.

But she also points out the benefits outweigh the risks according to Ryan Pitts, the online director for the Review:

People will criticize the paper whether editors know about it or not, so it's better that editors be aware of the criticism, Pitts said. If it's good, thoughtful criticism, then the paper will consider making changes. If it's inaccurate, the paper works to counteract it with the truth.

The blogs are a bit bland in appearance and could probably use a little sprucing up but it's the idea that matters the most and it seems like the Spokesman Review is onto something. Poynter also made sure to shed some light on a few other mainstream media outlets that are experimenting:

Similar to The Spokesman-Review, WFTX-TV, a Fox-affiliated station in Cape Coral, Fla., addresses the public's concerns in its "Viewers' Bill of Rights" and its "Viewers' Voice" feature, which gives viewers a chance to discuss their thoughts on the station's recent coverage of events.

And...
At The News & Observer in Raleigh, N.C., members of the community are invited to attend the paper's page one meetings. The number of people who attend the meetings fluctuates, and sometimes no one attends, but the invitation is always there, says Linda Williams, senior editor for news at The News & Observer.

The paper also hosts a readers' panel, which the paper's public editor, Ted Vaden, oversees. The rotating group of readers who make up the panel meet with various editors on a monthly basis to talk about what they do and don't like about the paper.

Keeping the mainstream media on a tight leash might be the way to gain back the public's trust and give them the good feeling of having the upper hand--just like any other healthy relationship.

Monday, February 4, 2008

Blogging From the Battlegrounds...of WWI

My previous post regarding soldiers blogging from the battlegrounds reminded me of an interesting blog that I ran across in January. I've been meaning to write a little blurb about it but managed to get a little sidetracked. Now it seems fitting to tie it in with my previous post.


William Henry Bonser Lamin is a blogger from England...well, sort of. He's actually a WWI soldier from England whose war letters are being brought to life through new media. His grandson, Bill Lamin, has taken William's letters from the battlegrounds and is posting them on a blog exactly 90 years after they were written.

Here is some coverage from ABC News.

It's interesting to see these letters being revived and to reflect on how far communication has come. While soldiers today have access to the Internet and blogs, soldiers back then relied on the old pen and paper method as family members anxiously awaited the next letter to arrive in the mail. Even though that eagerness is still there with those who have loved ones in the war today, the instantaneous communication has got to be somewhat of a relief.

Lamin is combining the old school letters with the new method of blogging but is still keeping the anticipation by only posting letters on the exact dates they were written. The last one was from January 29, 1918 which seems to bring some confusion as Lamin notes at the end of his grandfather's letter:
This is a strange letter that doesn't quite make sense. I've indicated the ends of pages so that the reader can make their own judgement as to any interpretation. I wonder whether there's a page missing or the rum bottle that was "left out" has something to with it. I hope the latter!
Lamin won't disclose anything about his grandfather's fate during the war leaving readers waiting and wondering. And he has received a good amount of hits for this blog. Lamin wrote:
A Milestone. Yesterday, 28th January, Harry's blog recorded its millionth page load! While not too exceptional in WWW terms, it is way beyond anything I imagined when I started publishing the letters.

It is a clever way to use a blog and the letters are a great reminder to how far we've come.